FAQ

Price information

We offer you our current, best possible prices, which can change every day according to the demand. 

Can I cancel my reservation?

Reservations can only be cancelled in written form. 

Summer 2022

  • free cancellation up to 7 days before arrival
  • in case of cancellation from 6 days before arrival & in case of no-show, we charge 100% of the total amount

Winter 2022/2023

  • 3 months until 31 days before arrival -  handling fee of € 39
  • 30 until 11 days before arrival - 70% of the total amount
  • 10 days before arrival or no-show - 100% of the total amount
  • reservations with our “non-refundable-rate” are non-cancellable or changeable

These cancellation conditions are independent of whether the cancelled rooms are re-let in full or even in part. The same applies in case of early departure.

Travel insurance - YES or NO?

Sometimes the unexpected does occur and the long-awaited holiday needs to be cancelled or interrupted. To avoid cancellation fees, we recommend taking out a travel insurance. You can book your travel insurance (incl. covid coverage) directly with your reservation.

HIGHLIGHTS in summer 2022

We have again negotiated great deals for you in town.

  • 10% discount on bikes and e-bikes rentals
  • 3x guided bike tours per week with „Bike Guide Sebastian (July & August) 
  • FREE MOUNTAIN: free gondola ride in Gerlos and Königsleiten
  • Internationally inspired 3-course evening menu in our partner hotel (must be reserved before arrival)
  • Forgot your hiking sticks, no problem, we have some for you!
Is there free internet access for guests?

We offer you a fast WiFi connection throughout the hotel and a separate LAN connection in the rooms.

Are parking spaces available?

There is a limited number of free parking spaces in front of our hotel. To ensure that you have a parking space, please reserve an underground parking space before arrival.

Is there an e-charging station?

There are 6x e-charging stations available in our parking garage.

Do I need a car for the holiday in Gerlos?

DAS GERLOS is located in the middle of the nature and sports paradise and you can reach almost everything on foot. So you can park your car comfortably in the parking garage. The good thing? You help us to make the world a little GREENER!

Travel in a sporty manner? What do I do with skis, snowboards or bikes?

You are welcome to store your sports equipment in our locked room - if you get wet, you can also dry your shoes and clothes there.

How far is it to the ski area?

You can reach the Dorfbahn Gerlos in 5 minutes on foot or you can take the free ski bus to the Dorfbahn / Isskogelbahn.DAS GERLOS is located directly on the valley run 31a - so you can ski or snowboard right to the hotel after your adventurous day of skiing.

Is the hotel handicapped accessible?

The hotel is not 100% barrier-free! Although some areas are also accessible for wheelchair users, we cannot guarantee that the required door widths can be used in all areas without any problems.

What means of payment are accepted?

The bill can be paid in cash, with a Maestro, with a debit card, with a Mastercard or Visa.

Are pets allowed in the hotel?

Dogs are very welcome, but they may not be brought to the breakfast buffet or the spa area.

Smoking at DAS GERLOS?

We are a non-smoking hotel - in front of our hotel there is a smoking area on the terrace.